You can consider our guide if you’re wondering how to get Amazon reviews. If negative feedback comes up on your product, the marketplace will make sure that the feedback is deleted, and they will take full responsibility for their missteps. So, if a customer notifies you of a delivery problem, recommend them to contact AMZ, and the company will do a difficult job for you. Yes, you can trust the platform to ship your items, but errors are still possible, such as a customer never receiving a package from Amazon. FBA: let Amazon take the responsibilityĪnother option is to let AMZ take the responsibility of shipping your item by using “Fulfilled by Amazon,” and the company will handle customer service for you. Therefore, you should keep track of the client. In addition, a different person might be the one receiving the delivered product and might forget to tell the buyer. Wait one day, even if the address is valid, as some packages that have reached its region are sometimes considered delivered. If the Amazon package tracking information notifies you that the item has arrived at its destination, recheck your article to see if it has been delivered to the correct address. Therefore, it’s advisable to let your customers know where their item is, so they don’t have to worry about having their AMZ package lost in transit. Note that international packages can take some time as they need clearance from customs. Just make sure you’ve entirely given AMZ the correct shipping information. You can track your package’s progress from the Seller Central Account. For that reason, when a customer complains, you should immediately investigate what happened. It is not 100% guaranteed that your shipper will complete its mission in sending your package to your customer. On the bright side, AMZ made specific guidelines for its sellers to follow as they wrap and ship customers’ orders. But then, this will increase their cost of shipping. Other sellers are forced to ship their packages using larger boxes. Note that if your packaging is small, it has more chances of getting lost. It would help if you made it a priority to send your packages so that they reach the area where they should be. But if you choose the platform to ship your products, that will be less trouble for you, yet some problems may still arise, such as when Amazon did not receive a package. Therefore, you should look for reliable shipping companies. If some of your buyers confront you because they didn’t receive the Amazon package yet, then you should act on the status of your delivery as soon as possible.Īmazon takes its customer service very seriously, and if an item is not sent on its expected time, it doesn’t only affect your reputation as a seller but also theirs. Sometimes, although rarely, some mail carriers purposefully take the items to themselves. Not all shipping carriers are trustworthy, and your packages can get lost during delivery. If you are one of the Amazon sellers and do your best to deliver the product to your customer, you will still have to face this situation sometimes. So, where does the problem lie? What should seller with complaints about delivery? But, on the other hand, the dealer is convinced that the box has already been delivered to you. Imagine this: you’ve purchased one of Amazon’s products, yet days and weeks have passed, and your AMZ package never arrived. 8 Missing Packages Shipped with Amazon Prime.7 What Is the Amazon Delivery Guarantee?.6 What about Missing Parts and Details?.5 What Happens with Undeliverable Packages?.4 What If Amazon Didn’t Receive a Package?.3 FBA: let Amazon take the responsibility.1 What should seller with complaints about delivery?.
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